![]() ![]() We apologise for the interruption to our services and we are working hard to restore our systems as quickly as possible. We have informed the Australian Cyber Security Centre and the New Zealand National Cyber Security Centre, together with the relevant privacy regulators, other regulatory bodies and law enforcement bodies in Australia and New Zealand. We are working with our global incident response team and cybersecurity experts to investigate the extent of the incident. The Nissan Motor Corporation and Nissan Financial Services in Australia and New Zealand (“Nissan”) has experienced a cyber-incident that has impacted our systems. Please speak directly to your local dealer to assist with all vehicle and servicing queries. Some dealer systems will be impacted however, your local dealerships are operating. Nissan thanks you for your understanding during this process, and asks that you have patience with us and our staff while we do our best to work through these issues. Nissan is working to restore its systems as soon as possible and will continue to provide updates by its website available via and .nz. While the extent of the incident is still under investigation, Nissan encourages its customers to be vigilant across their accounts, including looking out for any unusual or scam activities. Nissan has also notified the Australian Cyber Security Centre and the New Zealand National Cyber Security Centre. Nissan is working with its global incident response team and relevant stakeholders to investigate the extent of the incident and whether any personal information has been accessed. We also want to reassure customers the systems outage will not adversely impact the credit rating of any of our Skyline Car Finance customers. We are continuing to investigate the cyber incident and we will provide further updates as soon as possible. We are currently working to restore our systems and we will re-establish our customer support phone lines as soon as we can. We are aware that customers in Australia and New Zealand are having difficulties contacting us. We have now reopened our customer call centres.Ĭustomers who have questions about their vehicle loan can contact our Skyline Car Finance team on 1300 751 002 between the hours of 8:30 am - 5pm AEDT in Australia and 0800 457 051 in New Zealand. We thank you for your understanding and ask for your patience with our team at this time. Our call centres are operating with reduced system functionality. If you had a Direct Debit payment that was due between the 5th of December and the 14th of December 2023, we will contact you shortly and provide you with two business days’ notice prior to debiting your account. Here is the latest information on our incident response.Īll scheduled customer Direct Debit payments due from the 15th of December 2023 onwards, will be debited by the terms of your Loan Agreement. The Australian and New Zealand Nissan Corporation and Financial Services (“Nissan”) advises that its systems have been subject to a cyber-incident. The only post I could find here was from 4 years ago.IMPORTANT UPDATE FROM SKYLINE CAR FINANCE So, I am planning to try again reaching out to both (including Nissan in writing since it's more likely to get a real response) but I wanted to know whether this is somehow unique to me or if nobody can get it to work. I tried contacting Mint and got a generic "we will look into it" type of request and I tried contacting Nissan Finance and unfortunately the support person had no idea what Mint was and said couldn't assist me (even to pass along a request to IT to look whether they might be blocking it) since Mint isn't their site. Needless to say, I have tried again probably 15-20 times, on different times of the day, different days of the week, etc (I know some sites limit Mint during peak hours) and nothing has worked. " Something unexpected happened and we couldn't connect to your bank. Has anyone been able to get Nissan Finance to work with Mint? I have tried to add the account and I get the same error every time " ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |